Library assistants and clerks

FOODSAFE Level 1 is required for food service establishment operators and front line food service workers such as cooks, servers, bussers, dishwashers, and deli workers. FOODSAFE Level 2 is required for foodservice owners, managers, kitchen managers, and executive chefs who have taken Level 1. You can earn these certifications through successful completions of the courses.

To work as a restaurant and food service manager in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Restaurant and food service managers

Managers in customer and personal services

Retail sales supervisors

Customer and information services supervisors

Shoe repairers and shoemakers

Retail salespersons and visual merchandisers

Maîtres d'hôtel and hosts/hostesses

To work as a bartender in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Bartenders

Pursers and flight attendants

Airline ticket and service agents

Casino workers

Postal services representatives

Cashiers

Store shelf stockers, clerks and order fillers

Other sales related occupations

To work as a food and beverage server in BC, you'll need a Serving It Right certification to serve and sell alcohol. This certification is earned through the successful completion of the Serving It Right course.

Employment as a restaurant and service manager requires several years of related work experience.

Food and beverage servers

Food counter attendants, kitchen helpers and related support occupations

Operators and attendants in amusement, recreation and sport

Other support occupations in personal services

Other service support occupations

Bus drivers, subway operators and other transit operators

Letter carriers

Couriers and messengers

Taxi and limousine drivers and chauffeurs

This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

Customer service management

Customer ServiContinuing Education Programs Continuing Education

Library assistants and clerks issue and receive library materials, sort and shelve books and provide general library information to users. They also perform clerical functions. Library clerks are employed by libraries or other establishments with library services.

Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Shoe repairers repair footwear and shoemakers make specialized and custom shoes and boots. They are employed in shoe repair shops or custom shoemaking establishments, or they may be self-employed.

Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. Visual merchandisers plan, create and implement windows and in-store displays. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.

Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

Bartenders mix and serve alcoholic and non-alcoholic beverages. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and other licensed establishments. Supervisors of bartenders are included in this unit group.

Pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos.

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.

Cashiers operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments.

Store shelf stockers, clerks and order fillers pack customers' purchases, price items, stock shelves with merchandise, and fill online, mail and telephone orders. They are employed in retail establishments, such as grocery, hardware and department stores, and in warehouses.

Workers in other sales related occupations sell goods or services during home demonstrations or by telephone soliciting, retail exhibitions or street vending. They are employed by a wide range of retail and wholesale establishments, manufacturers, telemarketing companies and call centres, or they may be self-employed.

Food and beverage servers take patrons' food and beverage orders and serve orders to patrons. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and similar establishments.

Food counter attendants and food preparers prepare, heat and finish cooking simple food items and serve customers at food counters. Kitchen helpers, food service helpers and dishwashers clear tables, clean kitchen areas, wash dishes, and perform various other activities to assist workers who prepare or serve food and beverages. They are employed by restaurants, cafés, hotels, fast food outlets, cafeterias, hospitals and other establishments.

Operators and attendants in amusement, recreation and sport assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

Workers in other support occupations in personal services provide psychic consulting, fortune-telling, astrological services and other personal services. They are employed by call centres and personal service establishments, or are self-employed.

Workers in other service support occupations perform a range of services. They are employed in a wide variety of establishments: places of employment are usually indicated in the job title.

Bus drivers, subway operators and other transit operators drive buses and operate streetcars, subway trains and light rail transit vehicles to transport passengers on established routes. Bus drivers are employed by urban transit systems, school boards or transportation authorities and private transportation companies. Streetcar, subway and light rail transit operators are employed by urban transit systems.

Letter carriers sort and deliver mail, record delivery of registered mail and collect money for cash-on-delivery parcels. They are employed by Canada Post Corporation.

Couriers and messengers pick up and deliver letters, parcels, packages, messages and other items within and between establishments. They are employed by courier service companies and other establishments throughout the public and private sectors.

Taxi and limousine drivers drive automobiles and limousines to transport passengers. Chauffeurs drive automobiles and limousines to transport personnel and visitors of businesses, government or other organizations or members of private households. Taxi and limousine drivers are employed by taxi and other transportation service companies, or they may be self-employed. Chauffeurs are employed by businesses, government and other organizations, or private individuals or families.

For information and to apply visit the institution's website: 

[Customer Service Certificate (UGotClass)]( http://www.yougotclass.org/certificate/index.cfm/Cnc/Certificate-in-Customer-Service)

Customer Service Certificate (UGotClass)

The Data Analytics Post-Degree can get you started on your path to becoming an information systems analyst or manager, database analyst, data administrator and more if you have a background in computer science. You’ll learn the specialized technical skills in data technology and business intelligence strategy you need to launch your career in data analytics. You'll also have the option to participate in the Career Boost programs. 

Customer Service and Cashier Training Certificate

Customer Service Leadership

For information and to apply visit the institution's website: 

[Customer Service Certificate UGotClass]( http://yougotclass.org/certificate/index.cfm/Selkirk/Certificate-in-Customer-Service)

Educational Path

Customer ServiContinuing Education Programs Continuing Education

Programs

Careers